Risk and Assurance Consultant
June 2016 - August 2016 (Intern)
June 2017 - Present (Full Time)
Tampa/St. Petersburg, Florida Area
June 2016 - August 2016 (Intern)
June 2017 - Present (Full Time)
Tampa/St. Petersburg, Florida Area
- Focused on evaluating and testing client systems for risk and compliance standards while developing positive working relationships with client personnel across various industries.
- Received “Outstanding” end of internship evaluation rating from management, the highest possible rating.
- Conducted walk-throughs and testing of general IT controls, as well as specific client applications.
- Worked on three separate clients in 3 different industries (Banking, Health, and Insurance).
Customer Support Specialist
January 2017 - May 2017
Gainesville, Florida
January 2017 - May 2017
Gainesville, Florida
- Professionally communicated with 20+ customers daily over the phone or by e-mail about product support for company software and services.
- Presented project on Agile method to Customer Support team with intent to improve team communication.
- Consulted with customers regarding their company accounts
- Assisted Agencies with potential solicitations and request for proposals.